Corporate Culture



Working at Security Pacific National Bank

At Security Pacific National Bank, we offer employees the opportunity to grow and be challenged. As an industry leader, our goals are to provide excellent service, develop unparalleled products, utilize progressive technology, and efficiently deliver results. To achieve these goals, we constantly seek people who look for ways to do things better.

We are looking for team members to help us create and maintain industry leadership in growth, performance and diversification in services. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities.

At Security Pacific National Bank, we are committed to delivering first-class financial products and services and guaranteed customer service across Latin-America. We rely on each employee to deliver outstanding service, grow our business and create enhanced value for our shareholders and bondholders. For our customers, that means improved products and services, greater convenience and outstanding service. For our shareholders and bondholders, that means superior earnings potential. And for our communities, that means continued local involvement and leading corporate citizenship.



Delivering Five Star Service Guaranteed

Outstanding customer service is fundamental to the way we do business. Our exclusive Five Star Service Guarantee ensures specific performance standards that reflect our customers' expectations for quality, responsiveness, accuracy and availability. Only First National Bank guarantees customer service by every business line and every employee for every transaction, everyday. Other institutions talk about great service, but only Security Pacific National Bank guarantees it.




The Ethical Standards of Security Pacific National Bank

Security Pacific National Bank employees share a personal responsibility to uphold the organization's ethical reputation. We recognize the importance of our Code of Ethics, which establishes ethical and legal standards above the industry norm. The principles we work by are:

• Uncompromising Integrity: doing the "right thing" without compromise for our customers, suppliers, shareholders, bondholders, business partners and one another - even when circumstances make it difficult. We are clear, truthful and accurate in what we say and do.

• Respect: treating one another with respect and dignity; appreciating the diversity of our workforce, our customers and our communities.

• Responsibility: taking accountability for ethical decisions and actions; asking for clarification when necessary and reporting concerns or violations in the workplace.



Good Citizenship: complying with the spirit and the intent of the laws that govern our business; contributing to the strength and well-being of our communities and shareholders.